Tip Top Carwashes Terms of Service

Welcome to Tip Top Carwashes! These Terms of Service ("Terms") govern your use of our car wash services, membership programs, and website located at https://www.tiptopcarwashes.com. By using our services or subscribing to our membership programs, you agree to be bound by these Terms.

Membership Subscription

By subscribing to our Car Wash Membership, you authorize Tip Top Carwashes to automatically charge your credit card or designated payment method each month on the anniversary date of your initial purchase. This subscription will continue until you cancel it by submitting a request through our website's cancellation form, contacting our customer service, or visiting one of our locations, with at least seven (7) days' notice before your next billing date.

Important: No refunds or credits are available for partial periods. Membership fees are non-refundable once charged, but cancellation will prevent future charges from your next billing cycle.

Membership Benefits and Restrictions

  • Membership is valid for ONE vehicle only per membership plan

  • Services are available during normal business hours at participating Tip Top Carwashes locations

  • Membership includes unlimited washes of the specified service level during your active membership period

  • Some premium services or add-ons may require additional fees

  • Memberships are non-transferable between vehicles or individuals

SMS and Email Communications

As a member or customer, you may opt-in to receive promotional alerts, updates, and important communications via SMS and email. By opting in, you consent to receive automated messages to the phone number and email address you provided.

  • Frequency of messages may vary based on promotions and service updates

  • Message and data rates may apply for SMS communications

  • You can opt-out at any time by:

    • Sending "STOP" to our SMS short code

    • Following the unsubscribe link in emails

    • Contacting our customer service directly

Privacy and Data Protection

We are committed to protecting your privacy. Personal information such as your phone number, email, full name, address, payment information, and vehicle description will be used strictly in accordance with our Privacy Policy to administer services and will not be shared with third parties except as outlined in our Privacy Policy. Your information will not be used for any unauthorized purposes.

Payment Terms

  • Monthly membership fees will be automatically charged to your selected payment method

  • You are responsible for maintaining current and valid payment information

  • Failed payments may result in suspension of membership benefits

  • Additional services beyond your membership plan will be charged separately

  • All fees and charges are subject to applicable taxes

Changes and Cancellations

Members can manage their accounts through:

Available account management options include:

  • Discontinuing membership (with 7 days' notice)

  • Pausing membership (where available, subject to terms)

  • Changing membership plans (limit one membership level change per 90 days)

  • Updating payment information

  • Modifying contact preferences

Requests to cancel or modify memberships must be made with sufficient notice as outlined above. Tip Top Carwashes reserves the right to modify, suspend, or cancel memberships at any time with appropriate notice.

Service Availability and Operations

  • Membership services are valid during normal business hours

  • Hours of operation may vary by location

  • We reserve the right to close or modify hours due to:

    • Weather conditions

    • Equipment maintenance

    • Special events

    • Safety concerns

    • Other operational needs

Check our website or contact your local Tip Top Carwashes for current hours and any temporary closures.

Terms and Conditions

  • Services are provided "as is" and we make no warranties beyond those required by law

  • You agree to use our services in a responsible manner and follow all posted instructions

  • Damage to your vehicle due to pre-existing conditions or failure to follow instructions is not our responsibility

  • We reserve the right to refuse service for safety reasons or policy violations

  • Rates and terms are subject to change with appropriate notice

  • We reserve the right to amend these Terms of Service at any time

Limitation of Liability

To the extent permitted by law, Tip Top Carwashes' liability for any claim related to our services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.

Vehicle Requirements and Responsibilities

  • Vehicles must be in reasonable condition for washing

  • Remove or secure loose items, antennas, and accessories before service

  • Ensure windows and sunroofs are properly closed

  • We are not responsible for pre-existing damage or issues with your vehicle

  • Oversized vehicles may be subject to additional fees or restrictions

Governing Law

These Terms are governed by the laws of the state/province where services are provided, without regard to conflict of law principles.

Contact Information

For assistance, to manage your membership, or for questions about these Terms:

Tip Top Carwashes Customer Service
Website: https://www.tiptopcarwashes.com
Email: customerservice@tiptopcarwashes.com
Phone: 260-503-2900

For SMS or email communication preferences, you may opt-out using the methods described in the communications sent to you or by contacting us directly.

Agreement Acknowledgment

By subscribing to our Car Wash Membership, using our services, and/or opting into SMS and email communications, you agree to these Terms of Service and acknowledge that you have read and understood our Privacy Policy.

Tip Top Carwashes reserves the right to update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the updated terms.