Tip Top Carwashes Privacy Policy

Last updated: June 17, 2025

Tip Top Carwashes ("us", "we", or "our") operates https://www.tiptopcarwashes.com (the "Site") and provides car wash services. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site and our services.

Our goal with this Policy is to provide a simple and straightforward explanation of what information Tip Top Carwashes collects from and about end users, and how we use and share that information. We value transparency and want to provide you with a clear and concise description of how we treat your Personal Information. We use your Personal Information only for providing and improving our services. By using our Site and services, you agree to the collection and use of information in accordance with this policy.

How We Share Your Personal Information

We do not sell, trade, or otherwise transfer your Personal Information to third parties for marketing or promotional purposes. No personal information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share your information only as follows:

  • Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, email services, analytics providers), strictly for the purpose of providing services to you.

  • Legal Compliance: When required by law or to protect our rights, safety, or property.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

All third parties are contractually obligated to maintain confidentiality and use your information only for the purposes we specify.

Information Collection And Use

While using our Site and services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Your name and email address

  • Phone number

  • Vehicle information (make, model, license plate)

  • Payment information (processed securely through third-party payment processors)

  • Membership account details

  • Service preferences and history

This information is collected when you:

  • Sign up for a car wash membership

  • Create an online account

  • Make a purchase or reservation

  • Subscribe to our communications

  • Contact our customer service

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics and Segment that collect, monitor and analyze this Log Data. These entities use cookies, web beacons, and other technologies to collect information about your use of the services and other websites and online services, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information is used by Tip Top Carwashes and these third parties to, among other things, analyze and track data, determine the popularity of certain features, and to better understand your online activity.

Communications

We may use your Personal Information to contact you with:

  • Newsletters and promotional materials

  • Service notices and updates

  • Technical notices and security alerts

  • Support and administrative messages

  • Membership information and billing notices

  • Special offers and promotions

  • Service reminders and confirmations

You may opt out of receiving marketing emails from Tip Top Carwashes by following the instructions in those emails or by contacting us directly. If you opt out of marketing and promotional communications, subject to limitations and exceptions provided by law, we may still send you other types of emails, such as those about your account, membership, billing, or our service and support notices.

SMS Communications

As a member, you may opt-in to receive promotional alerts, updates, and important communications via SMS. By opting in, you consent to receive automated messages to the phone number you provided. Frequency of messages may vary, and message and data rates may apply. You can opt-out at any time by sending "STOP" to our short code or by contacting us directly.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information and improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site or access certain features of our services.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personal Information to third parties except as described in this policy. We may share your information with:

  • Service providers who assist us in operating our business (payment processors, email service providers, analytics providers)

  • Our business partners who help us provide services to you

  • Legal authorities when required by law or to protect our rights and safety

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Data Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, including encryption and secure servers, we cannot guarantee its absolute security.

Data Retention

We retain your Personal Information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your membership or close your account, we may retain certain information as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have certain rights regarding your Personal Information, including:

  • The right to access and receive a copy of your Personal Information

  • The right to correct or update your Personal Information

  • The right to delete your Personal Information

  • The right to restrict or object to our processing of your Personal Information

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13, we will take steps to delete such information.

Changes To This Privacy Policy

This Privacy Policy is effective as of June 2, 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of our services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Tip Top Carwashes
Email: customerservice@tiptopcarwashes.com
Phone: 260-503-2900
Website: https://www.tiptopcarwashes.com